Your Role
Reporting to the Branch Manager. you must be customer focused, have a hands-on approach and be team orientated with an interest in helping to build on our customer base and its reputation. Able to prioritise and communicate workload to ensure rentals are ready in a timely fashion.
Main Responsibilities:
- Dealing with all enquiries, bookings, and deposits appropriately and in a timely manner, via phone, email and online.
- Checking In & Out vehicles, sundries, handling funds.
- Completing customer deliveries and vehicle transfers between branches.
- Helping to maintain branch cleanliness and operational efficiency
- Handling daily admin duties in line with the customer rentals.
- Cleaning of vehicles to a high standard ready for rental as required on occasion.
- Co-ordinating with the Valeting team to ensure a smooth rotation of clean and ready vehicles inline with customer demands.
- Reporting issues or concerns to the relevant department. Communicating effectively with the front desk to ensure a smooth rotation of clean and ready vehicles in line with customer demands.
- Completing of cleaning and recording inspection of all vehicle types to the rental industry standard.
- Liaising with the workshop manager for reporting vehicle maintenance, and conducting related basic duties as required.
- Professional interaction with customers during check in/ out on site tasks as well as delivery /collection.
Essential Requirements:
- Full valid UK/EU driving licence with no more than 3 points
- Previous customer service experience desirable.
- Able to manage your own work load
- Polite, Friendly and keen motivation.
- Able to handle paperwork.
This role is a good opportunity to step into a supervisor / assistant manager role given the right applicant.
What’s in it for you?
· Competitive salary.
· 20 days holiday plus bank holidays will be held at the Cambridge Branch, where 3-4 weeks paid training will also be completed.
Please apply with your CV and a cover letter.
Job Type: Full-time
Salary: £10.50-£11.50 per hour
Benefits:
- Store discount
Schedule:
- Day shift
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 09/07/2023
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