The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
Outbound Calls: Executive will out call distributor as part for retention activities – Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
Backend support – Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
Educational Qualification: PUC / Graduate
Experience: 6 Months or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage Attributes,
Skill Sets: Good Communication skills, Language Proficiency English + Hindi ( fluent hindi)
Good Computer skills – MS Office. Additional Responsibilities: Verify the documents of the distributors uploaded as per the KYC policy.
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bengaluru - 560046, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Tele calling: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Language:
- Fluent Hindi (Preferred)
Work Location: One location
Speak with the employer
+91 6366 887 809
